Privacy Policy

Welcome to JT Auto Rental. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

1. Information We Collect

Information You Provide

When you use our services, we may collect the following information:

• Personal Identity: Name, email, phone number, National ID
• Driving Information: Driver's license number, expiration date, license type
• Payment Information: Credit/debit card details, billing address
• Booking Details: Rental dates, vehicle preferences, pickup/drop-off locations

Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages viewed, click patterns, time spent on site
• Location Data: GPS location (if permission granted)
• Cookies: Session cookies, preference cookies, analytics cookies

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Process bookings, deliver vehicles, provide customer support
• Payment Processing: Process transactions, generate invoices, handle refunds
• Communication: Send confirmation emails, reminders, promotional offers
• Improvement: Improve services, analyze user experience
• Security: Detect fraud, secure accounts, ensure legal compliance
• Marketing: Send personalized offers, newsletters (you can opt-out)

3. Information Sharing & Disclosure

We do not sell your personal information to third parties. We only share information in the following cases:

• Service Providers: Payment processors, hosting providers, analytics tools
• Business Partners: Insurance companies, vehicle maintenance partners
• Legal Requirements: Court orders, government investigations, law enforcement
• Business Transfers: In case of mergers, acquisitions, or asset sales

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: SSL/TLS encryption for all data transmissions
• Secure Servers: Firewall-protected servers, regular security audits
• Access Control: Limited access to authorized personnel only
• Payment Security: PCI-DSS compliant payment processing
• Regular Backups: Automated data backups and disaster recovery plans

5. Your Rights

You have the following data protection rights:

• Right to Access: Request a copy of your personal information
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your information ("right to be forgotten")
• Right to Restrict Processing: Request limitation on processing your data
• Data Portability: Receive your data in a structured format
• Right to Object: Object to processing activities
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact privacy@jt-auto-rental.com

6. Data Retention

We retain your personal information for:

• Active Accounts: As long as your account remains active
• Booking Records: 5 years after rental completion (legal requirement)
• Payment Data: 7 years after transaction (tax laws)
• Marketing Data: Until opt-out or 3 years of inactivity

7. Cookies & Tracking

We use the following types of cookies:

• Essential Cookies: Required for site functionality
• Preference Cookies: Remember language, theme preferences
• Analytics Cookies: Track site usage and performance (Google Analytics)
• Marketing Cookies: Used to display relevant ads

You can manage cookies in your browser settings.

8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children under 18.

9. International Data Transfers

Your information may be processed on servers outside Bangladesh. We ensure appropriate safeguards are in place.

10. Contact Us

If you have any questions about this Privacy Policy, please contact:

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify you via email.